If you're placing an order as a gift, be sure to set the recipient’s address as the shipping address as you begin the checkout process. The purchasing party’s billing address will go in “Billing Information.”
Alpine Extreme does not include any invoices or receipts with the package. However, for international orders, we are required by law to include a list of the parcel's contents and their respective order prices on the shipping label.
How do I view my order status?
You can log into your account at Alpine Extreme any time to view the status of your order. If you don't have an account, you can create one here for free. To ensure your existing orders automatically display in your new account, please enter the ...
How do I change or cancel my order?
You can make changes to your order or abandon the ordering process at any time before hitting the “Pay now” button on the checkout page. Once you’ve hit the “Pay now” button, you cannot amend your order. If you already placed your order and would ...
How do I return or exchange an order?
So, you’re not too happy with your gear? Well, you’re in luck because we have an Unlimited Return Policy. We guarantee complete satisfaction and an unlimited lifetime warranty. If at any time -- now, next month, in 30 years -- you're not 100% ...
Will I have to pay customs, duties or tariffs upon delivery?
If a parcel is returned to Alpine Extreme because a buyer refused to pay their tariffs or taxes, Alpine Extreme will refund the cost of the product after charging for the shipping and additional fees required to return the package. Customs ...
How does Alpine Extreme prevent fraud?
Every fraudulent order steals from you as well as from us. Therefore, we're constantly refining and improving our fraud prevention methods. Alpine Extreme verifies that the billing address, phone number, and email provided with an order matches the ...